Privacy Policy

1. Introduction

Enerativ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked to you:

• Account information (name, email address, company name)
• Authentication data from Google OAuth
• Payment information (processed securely through Stripe)
• Communication preferences

2.2 Usage Information

We automatically collect information about how you interact with our services:

• Widget interactions and conversation logs
• API usage and request logs
• Browser information and IP addresses
• Performance metrics and analytics

2.3 AI Training Data

Your knowledge base uploads and conversation data are used to train AI models specific to your account. This data is never shared with other customers or used to train general models.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI agent services
• Process transactions and manage subscriptions
• Improve our platform and develop new features
• Send service updates and marketing communications (with consent)
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: OpenAI, Google Gemini, Stripe, Twilio, and other third-party services necessary for platform operation
• CRM Integrations: HubSpot, Salesforce (only with your explicit authorization)
• Legal Requirements: When required by law or to protect rights and safety

5. Data Security

We implement industry-standard security measures including encryption, secure APIs, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation logs are retained for 90 days by default. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

8. Cookies and Tracking

We use essential cookies for authentication and functionality. Analytics cookies are used with your consent to improve our services.

9. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification.